For the sake of clarity and understanding, the terms “you” will refer to the customer, “Diamont Equestrian (The Diamont Equestrian Trading LLC)” as “we,” and the website www.diamontequestrian.com as the “website” in the following terms and conditions.
These terms serve as a safeguard for you as a customer, and we highly recommend acquainting yourself with all terms and conditions before making any purchases on the website. By completing a purchase on the website, you are bound by these terms and conditions, signifying your acknowledgment and agreement.
Diamont Equestrian (The Diamont Equestrian Trading LLC) cannot be held accountable for any external or unforeseen circumstances.
“The Diamont Equestrian Trading LLC” operates the https://diamontequestrian.com/ Website. Our country of domicile is the United Arab Emirates, and we specify that the governing law is the local law. Any disputes arising in connection therewith shall be settled exclusively by a court of competent jurisdiction in the U.A.E.
We will not engage in trade or provide services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the laws of the UAE.
PRICES
All prices listed on the website are depending on your location or your chosen currency.
The prices displayed on the Website include VAT where applicable and in compliance with the applicable legislation. Orders placed within the UAE include local VAT in the price, while orders placed outside the UAE exclude VAT.
PERSONAL INFORMATION
At Diamont Equestrian (The Diamont Equestrian Trading LLC), we prioritize the privacy of our customers.
All information collected is managed responsibly. It is our commitment to provide clarity on how we handle your personal information. If you have any questions or concerns, feel free to contact us.
There are instances where we need to handle your personal and sensitive information to deliver our services, such as when you make purchases on the Diamont Equestrian website. For order processing, we may need to verify the authenticity of the purchase and handle credit card information or conduct a credit evaluation, depending on your chosen payment method. If you wish for your information to be deleted after your order is fulfilled, please contact us via email.
Furthermore, we store the following personal information about our customers:
Customers: First Name, Last Name, Company/Organization, Email, Person/Organization, Address, Postal Code, City, Country, Phone.
Orders: IP Address, Email, Person/ID, Address, Company, First Name, Last Name, Address, Postcode, City, Phone Number.
It is the user’s responsibility to maintain the confidentiality of their account.
As a customer, you can request extraction, modification, or deletion of this information at any time. For such requests, please contact our team at info@diamontequestrian.com.
PAYMENTS
We offer various payment methods based on your location. All our payments are processed through Stripe Payment Services, adhering to the highest international PCI standard.
Payment options include VISA, MasterCard, ApplePay, and PayPal.
Visa or MasterCard debit and credit cards in AED will be accepted for payment.
The Cardholder must retain a copy of transaction records and Merchant policies and rules. It is the user’s responsibility to maintain the confidentiality of their account.
If you are under 18 years old, you need a guardian’s approval for your purchase.
SHIPPING
All our shipments are handled by DHL Express Worldwide. Shipping costs may vary depending on your location. On purchases exceeding a certain amount, you might qualify for free shipping. For more information, please refer to our shipping page here.
Once your order is placed, you will receive an order confirmation via email. Upon dispatch, you will receive another notification containing a tracking number. Please ensure that your contact information is accurate to receive these updates for your order.
For notifications concerning your package, the mobile phone number and email address you provided during your purchase will be used. Diamont Equestrian (The Diamont Equestrian Trading LLC) cannot be held responsible for errors in customer-provided information during their purchase. Please verify your contact information carefully to ensure proper receipt of notifications.
It is crucial to enter the correct email address and phone number to receive necessary information about your order. Incorrect details may render packages undeliverable. In such cases, your order will be refunded, deducting the specified amounts per unclaimed package:
UAE: AED 100 per unclaimed package
GCC & International orders: €/£/$ 50 per unclaimed package
DUTIES AND TAXES
All international orders outside the UAE may be subject to local VAT, customs, and duty fees based on the importing country’s regulations. VAT will be calculated on the total order value, regardless of any ongoing campaigns. Diamont Equestrian (The Diamont Equestrian Trading LLC) disclaims control over these charges, which vary by country. For detailed information, contact your local customs and/or tax office.
Please note that customs and duty fees are not included in your order and shipping total and must be settled by the parcel recipient upon delivery.
Diamont Equestrian is not liable for any fees associated with imports. All customs and duty fees must be settled by the recipient/buyer. Orders shipped as Delivered Duty Unpaid (DDU) that go unclaimed or are refused will either be destroyed by the carrier or returned to us. Therefore, Diamont Equestrian does not issue refunds for unpaid DDU fees. For queries regarding shipping to your country, please contact our customer service team.
REFUSAL POLICY
UAE:
For packages not collected/accepted and returned to us, the customer will be charged AED 100 to cover shipping, packing, and administrative costs.
INTERNATIONAL ORDERS:
Delay or refusal to pay local VAT, customs, and duty fees (DDU) will result in shipment destruction, and you will not be entitled to a refund. By placing an order with Diamont Equestrian (The Diamont Equestrian Trading LLC), you agree to these terms and conditions.
DELIVERY TIME
Upon order completion, our aim is to expedite the delivery of your package. Orders placed before 11 AM GST will typically be processed on the same day, reaching customers within a few days based on their location.
During campaigns or product releases, delivery times might be longer.
In cases where products go out of stock, Diamont Equestrian (The Diamont Equestrian Trading LLC) cannot be held responsible. We do not bear liability for sold-out products. If an ordered product is out of stock, we will contact you using the provided email address or phone number to find a suitable solution. If the out-of-stock product is a limited edition or a sales product with no additional stock planned, the item will be canceled from your order, and the payment will be refunded.
EXCHANGE AND RETURNS
Should you wish to exercise your right to return a purchase, the product must be sent back to us within 7 days of receiving it. To initiate a return, complete the return form included in the original package.
When utilizing the right to return a purchase, you are responsible for the return shipping cost and can select a courier of your choice.
Upon approval of your return, we will refund the product(s) but not the original shipping costs.
Refunds will be issued only through the Original Mode of Payment.
WITHIN THE UAE
Returns are accepted within 7 days of delivery. Products must be unused, unworn, with all original tags attached, and returned in the original packaging. We do not refund the delivery charges from the original delivery.
The return cost is AED 40, which will be deducted from your refund.
INTERNATIONALLY
Returns are accepted within 7 days of delivery. Products must be unused, unworn, with all original tags attached, and returned in the original packaging. Return shipping costs are not covered by Diamont Equestrian (The Diamont Equestrian Trading LLC).
When exercising your right to return a purchase, you are responsible for the return shipping fee, and you can choose a courier of your preference.
Upon approval of your return, the refund will be provided as store credit. We do not refund the original shipping costs.
IMPORTANT NOTICE
If a returned item is damaged, bearing torn labels, dirt, hair, or any signs of usage, Diamont Equestrian reserves the right to charge for the damage. This charge could be up to 100% of the product value if it’s deemed unsellable. The refund will then be processed after deducting the amount for the damaged product.
REFUNDS
UAE:
For fully priced items ordered in the UAE using single-payment credit cards, refunds will be processed 72 hours after receiving the items. The refund will appear in your bank account within 7-15 business days, based on bank processing time. Refunds will be made only through the Original Mode of Payment.
Refunds are issued upon the receipt and assessment of the product’s condition. The refund applies to the returned product, excluding the original shipping cost.
GCC & INTERNATIONAL:
Orders and items paid for with single-payment credit cards will be processed 72 hours after receiving the items. The refund will appear in your bank account within 7-15 business days, based on bank processing time. Refunds will be made only through the Original Mode of Payment.
The refund applies to the returned product, excluding the original shipping cost. Customers are responsible for the shipping fee for the return items.
For items demonstrating damage or signs of usage as mentioned earlier, Diamont Equestrian retains the right to charge for the damage. The charge can be up to 100% of the product value if it’s considered unsellable. The refund will be issued after deducting the amount for the damaged product.
OTHER
Diamont Equestrian (The Diamont Equestrian Trading LLC) cannot be held responsible for accidents or any unfortunate events occurring during the use of our products.
Please note that embellishments on certain products, such as beads, crystals, ropes, are for decorative purposes. They are fragile, and their breakage or loss is not considered a valid reason for complaints, returns, or claims.
While we can advise on selecting the correct size for our products, a perfect fit cannot be guaranteed until the products are tried on.
Diamont Equestrian retains the right to cancel an order due to extraordinary reasons and cannot be held accountable for products selling out, delays, technical issues, changes in release dates, or inaccurate product information.
Please be aware that the colors in the website pictures might vary based on the screen settings. The actual color may slightly differ in real life.
After your order or subscription, text messages, back-in-stock notifications, and email advertisements may be sent to your registered email address. You have the option to unsubscribe from our emails and text messages.
FORCE MAJEURE
In situations like war, natural disasters, labor disputes, decisions by authorities, non-deliveries from subcontractors, and comparable events beyond our control, preventing us from fulfilling agreements, Diamont Equestrian (The Diamont Equestrian Trading LLC) will be released from obligations related to said agreements.
