At Diamont Equestrian, we’re dedicated to providing exceptional customer service and support. While we strive to address common questions and concerns in our FAQs, we understand that you may have unique inquiries or require further assistance.
Our commitment to your satisfaction extends beyond this page, and we encourage you to reach out if you need additional help or information.
How We Strive to Help
Personalized Assistance: Our knowledgeable customer support team is here to provide personalized assistance and guidance tailored to your specific needs and preferences.
Prompt Responses: We aim to respond to all inquiries promptly and efficiently, ensuring that you receive the assistance you need in a timely manner.
Transparent Communication: We believe in transparent communication and will always provide clear and concise answers to your questions, helping you make informed decisions.
Get in Touch
If you can’t find the answer to your question in our FAQs or require further assistance, don’t hesitate to get in touch with us.
WhatsApp at +971 50 110 3326 during our business hours, Monday to Friday from 9:00am to 5:00pm (excluding UAE holidays).
At Diamont Equestrian, your satisfaction is our top priority, and we’re committed to going above and beyond to ensure you have a positive experience with our brand.
Don’t hesitate to contact us with any questions, concerns, or feedback you may have. We’re here to help every step of the way!
If you're uncertain about the ideal size for you, check out our size guides. You can find them beneath the available size options for each of our products. If you have any more questions or need further assistance, feel free to reach out to us. We'll inquire about your typical size and how you prefer to wear tops, shorts, and pants to provide personalized recommendations for the perfect fit!
Please double-check the accuracy of all your information before completing your purchase. Once the order is in our system, we are unable to make changes to addresses. If you need to update your address, please contact us as soon as possible via WhatsApp. The sooner we receive your request, the faster we can assist you with any necessary changes. It's important to note that Diamont Equestrian cannot be held responsible for orders shipped to addresses that were entered incorrectly, and in such cases, we are unable to offer refunds or replacements.
Once an Order has been processed it cannot be changed. If you need to make any size changes, please inform us as soon as possible.
By e-mail: info@diamontequestrian.com or Whatsapp +971 50 110 3326
The Delivery Time may vary depending on where you live.
Within the UAE, standard delivery time will take between 1-3 Business days.
Outside the UAE, standard delivery time will take between 5-7 Business days.
Please get in touch with us via email within 7 days of receiving your order.
Please include the following information:
1. Your order number.
2. Clear pictures of the defective product.
3. A description of the issue you're encountering.
Please ensure that the product:
• Has not been used and still retains all original tags.
• Exhibits a manufacturing defect, not damage resulting from regular wear and tear.
Our products maintain a true-to-size and body-hugging fit. If you desire a more relaxed fit, we recommend opting for one size up. Feel free to consult our size guide or reach out to our customer service team for additional assistance.
If you've made a purchase at Diamont Equestrian within the past 14 days and are experiencing an issue, please reach out to us via email, and kindly include pictures of the problem for our assessment. Please be aware that if the item was purchased more than 14 days ago, the warranty may no longer be applicable. Should you have any further inquiries, please don't hesitate to send us a message.
Please note that the following are exempt from our warranty:
• Buttons.
• Zippers.
• Stones: Some Diamont Equestrian products contain Diamont stones. To preserve the durability of these items, please adhere to the washing instructions included with the package. Washing at temperatures exceeding 30 degrees may compromise the adhesive on the stones.
• Pilling: Our Diamont Equestrian products are meticulously designed with high-quality fabric to resist pilling. However, friction against rough surfaces can lead to pilling on the fabric.
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