FAQs | Top Horseback Riding Clothes

Welcome to Diamont Equestrian’s FAQ Page

At Diamont Equestrian, we’re dedicated to providing exceptional customer service and support. While we strive to address common questions and concerns in our FAQs, we understand that you may have unique inquiries or require further assistance.

Our commitment to your satisfaction extends beyond this page, and we encourage you to reach out if you need additional help or information.

How We Strive to Help

Personalized Assistance: Our knowledgeable customer support team is here to provide personalized assistance and guidance tailored to your specific needs and preferences.
Prompt Responses: We aim to respond to all inquiries promptly and efficiently, ensuring that you receive the assistance you need in a timely manner.
Transparent Communication: We believe in transparent communication and will always provide clear and concise answers to your questions, helping you make informed decisions.

Get in Touch

If you can’t find the answer to your question in our FAQs or require further assistance, don’t hesitate to get in touch with us.

You can reach our customer support team via email at info@diamontequestrian.com or

WhatsApp at +971 50 110 3326 during our business hours, Monday to Friday from 9:00am to 5:00pm (excluding UAE holidays).

At Diamont Equestrian, your satisfaction is our top priority, and we’re committed to going above and beyond to ensure you have a positive experience with our brand.

Don’t hesitate to contact us with any questions, concerns, or feedback you may have. We’re here to help every step of the way!

Ordering

WHAT SIZE SHOULD I BUY?

If you're uncertain about the ideal size for you, check out our size guides. You can find them beneath the available size options for each of our products. If you have any more questions or need further assistance, feel free to reach out to us. We'll inquire about your typical size and how you prefer to wear tops, shorts, and pants to provide personalized recommendations for the perfect fit!

CAN I CANCEL MY ORDER?

Regrettably, once an order has been placed online, it cannot be changed or canceled.

CAN I COMBINE MULTIPLE DISCOUNT CODES?

Unfortunately, this is not possible. One Discount Code at a Time.

I ENTERED THE WRONG ADDRESS. CAN I CHANGE IT?

Please double-check the accuracy of all your information before completing your purchase. Once the order is in our system, we are unable to make changes to addresses. If you need to update your address, please contact us as soon as possible via WhatsApp. The sooner we receive your request, the faster we can assist you with any necessary changes. It's important to note that Diamont Equestrian cannot be held responsible for orders shipped to addresses that were entered incorrectly, and in such cases, we are unable to offer refunds or replacements.

I ORDERED THE WRONG ITEM. CAN I CHANGE THE SIZE?

Once an Order has been processed it cannot be changed. If you need to make any size changes, please inform us as soon as possible. By e-mail: info@diamontequestrian.com or Whatsapp +971 50 110 3326

HOW LONG UNTIL I GET MY ORDER?

The Delivery Time may vary depending on where you live. Within the UAE, standard delivery time will take between 1-3 Business days. Outside the UAE, standard delivery time will take between 5-7 Business days.

CAN I SEND A PRODUCT AS A GIFT?

Certainly! Kindly provide the recipient's name and delivery address in your order, and we will take care of the rest for you.

I RECEIVED THE WRONG PRODUCT, WHAT SHOULD I DO?

To resolve this issue promptly, please either use our contact form or send us an email at info@diamontequestrian.com. We are here to assist you.

I RECEIVED A FAULTY PRODUCT, WHAT SHOULD I DO?

Please get in touch with us via email within 7 days of receiving your order. Please include the following information: 1. Your order number. 2. Clear pictures of the defective product. 3. A description of the issue you're encountering. Please ensure that the product: • Has not been used and still retains all original tags. • Exhibits a manufacturing defect, not damage resulting from regular wear and tear.

Products

ARE YOUR SIZES STANDARD, OR DO YOU HAVE UNIQE SIZING GUIDELINES?

Our products maintain a true-to-size and body-hugging fit. If you desire a more relaxed fit, we recommend opting for one size up. Feel free to consult our size guide or reach out to our customer service team for additional assistance.

HOW TO TAKE CARE OF MY FABRICS?

We advise a gentle wash at 30*C for all items. Please follow the specific washing instructions on each item.

Guarantee

WHAT DO I HAVE GUARANTEE ON?

If you've made a purchase at Diamont Equestrian within the past 14 days and are experiencing an issue, please reach out to us via email, and kindly include pictures of the problem for our assessment. Please be aware that if the item was purchased more than 14 days ago, the warranty may no longer be applicable. Should you have any further inquiries, please don't hesitate to send us a message. Please note that the following are exempt from our warranty: • Buttons. • Zippers. • Stones: Some Diamont Equestrian products contain Diamont stones. To preserve the durability of these items, please adhere to the washing instructions included with the package. Washing at temperatures exceeding 30 degrees may compromise the adhesive on the stones. • Pilling: Our Diamont Equestrian products are meticulously designed with high-quality fabric to resist pilling. However, friction against rough surfaces can lead to pilling on the fabric.

FAQs – Ask us Anything