Privacy Policy

This Privacy Policy explains how The Diamont Equestrian Trading L.L.C. collects, uses, stores and protects your personal information when you visit or make a purchase through our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Company Information
   The Diamont Equestrian Trading L.L.C.
   License No. 1257318
   Al Thanyah First – No. 1012
   Grosvenor Business Tower
   Barsha Heights
   Dubai, United Arab Emirates
   
   E-mail: info@diamontequestrian.com
   Phone & WhatsApp: +971 56 705 0770
2. Information We Collect
   We may collect personal information including your name, billing address, shipping address, e-mail address, phone number, payment details, order history, account details and communication preferences.
   When creating an account, saving products to a wishlist or placing an order, additional information may be stored to improve your shopping experience.
3. Payment Information
   Payments may be processed through third party providers including Stripe, Apple Pay, PayPal, credit card providers and bank transfer services.
   Diamont Equestrian does not store complete payment card information on its own servers.
4. Shipping & Delivery
   Orders are shipped worldwide using DHL and selected logistics partners. Shipping information may be shared with delivery providers solely for the purpose of processing and delivering orders.
5. Marketing & Advertising
   We may use your information for newsletters, e-mail marketing, customer communication, abandoned cart reminders, promotional campaigns and personalized advertising.
   Advertising and analytics services may include Meta (Facebook), Instagram, TikTok and Google services.
6. Cookies & Tracking Technologies
   Our website uses cookies and similar technologies to improve website functionality, analyze website traffic, remember customer preferences and deliver personalized advertising experiences.
   This may include Google Analytics, Meta Pixel, TikTok Pixel and other tracking technologies.
7. Customer Accounts
   Customers may create accounts to access order history, save wishlist items, manage personal details and improve future shopping experiences.
8. International Customers
   Diamont Equestrian operates from Dubai, United Arab Emirates and ships worldwide. By using our website, you understand that your information may be processed and stored internationally.
   For customers located within the European Union, we aim to operate in accordance with applicable GDPR principles where relevant.
9. Data Protection
   We implement commercially reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, loss or disclosure.
   However, no online platform or transmission method can ever be guaranteed to be completely secure.
10. Your Rights
    Depending on your location and applicable laws, you may have the right to request access, correction, deletion or limitation of your personal information.
    Requests may be submitted through our contact information.
11. Minimum Age Requirement
    By using this website, you confirm that you are at least 18 years old or that you are using the website under the supervision and consent of a parent or legal guardian.
12. Third Party Services
    Our website may contain links or integrations with third party platforms, applications or services. Diamont Equestrian is not responsible for the privacy practices of third party websites or providers.
13. Policy Updates
    Diamont Equestrian reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes become effective immediately upon publication on the website.
14. Contact
    For privacy related questions or requests, please contact:
    The Diamont Equestrian Trading L.L.C.
    info@diamontequestrian.com
    +971 56 705 0770
    Designed in Dubai. Worn worldwide.