Help centre

How can we help?

Answers about orders, delivery, sizing, returns and more.

Orders & Shipping

How long does delivery take?

Within the UAE, standard delivery takes about 1 to 3 business days, and Dubai orders usually arrive within 1 business day. Express delivery in Dubai arrives within 2 hours. International orders are shipped with DHL Express, and the estimated delivery time for your address is shown at checkout.

How much does shipping cost?

Within the UAE, standard delivery is AED 30 and free on orders of AED 500 or more. Express delivery in Dubai, within 2 hours, is AED 50. For international orders, the DHL Express rate is calculated live at checkout, based on your address and the weight and size of your parcel.

Do you ship worldwide?

Yes. We ship worldwide from Dubai with DHL Express, so riders everywhere can order our riding wear, saddle pads and accessories online. Customs duties and import taxes, where they apply, are paid by the customer.

How can I track my order?

As soon as an international order is dispatched, we email you the DHL tracking number so you can follow your parcel on the DHL website. You can also log in to your account to see your order details and status.

Which currencies can I pay in?

Prices are shown automatically in your local currency where available: UAE dirham (AED), Saudi riyal (SAR), British pound (GBP), US dollar (USD) and euro (EUR).

Returns & Exchanges

What is your return policy?

You can request a return within 14 days of receiving your order. Please contact us first: returns sent without our approval may be refused. Items must be unused, unworn and unwashed, with all tags and the original packaging. Return shipping costs are paid by the customer, and sale or discounted items cannot be returned. If an item arrives damaged or you received the wrong item, let us know within 48 hours of delivery with clear photos. For hygiene and safety reasons, certain items may be non-returnable unless faulty.

Can I exchange an item for a different size?

Yes. If your item is eligible, you can request an exchange for another size through our support team. If the requested size is out of stock, we will offer store credit or a refund.

Products & Sizing

How do I find my size?

Every clothing page has a size guide with EU, UK and US sizes and bust, waist and hip measurements in centimetres, from XXS to XL. Most of our pieces fit true to size and are made from stretch performance fabrics.

What sizes do socks, saddle pads and belts come in?

Our EquiChic riding socks are one size and fit EU 36–40. The Prestige Dressage Saddle Pads come in Pony, Cob and Full. Our Stirrup and Snaffle Bit riding belts are made from woven elastic and are one size fits all.

What are your products made of?

Our riding leggings, breeches and base layers are made from lightweight, breathable four-way stretch performance fabrics that wick moisture and dry quickly. Our polo wraps are made from soft anti-pill fleece, and our riding belts from woven elastic.

Do the riding leggings have grip?

Yes. Our Prestige Riding Leggings have a silicone grip of small tonal diamonds on the inner leg for stability in the saddle, plus belt loops, a side phone pocket and our rhinestone diamond logo. The Allure Riding Leggings and Elite Competition Breeches have a full-seat silicone grip.

Payments

Which payment methods do you accept?

You can pay with Visa, Mastercard, American Express, Apple Pay and Google Pay.

Is it safe to pay on your website?

Yes. All payments are processed securely at checkout.

Account & Retail

How do I create an account?

Click the account icon at the top of the page and choose "Create Account". Enter your name, email and password and you are ready to go. It takes less than a minute.

Do you offer wholesale or retail partnerships?

Yes, we work with selected retail partners. Visit our Become a Retailer page or contact us with your business details, store location and the products you are interested in, and our team will share the next steps.

Where can I follow Diamont Equestrian?

Follow us on Instagram and TikTok at @diamontequestrian, and on Facebook, for new arrivals, riding inspiration and styling ideas.

Still have a question?

We are happy to help

Our team replies to every message: on WhatsApp usually within an hour and by email within 12 to 24 hours, Monday to Thursday 9:00 AM – 6:00 PM and Friday 9:00 AM – 3:00 PM (UAE time).

Launch offer: 10% off with code Ends in 48h 00m 00s