Shipping Policy
This Shipping Policy applies to all orders placed through Diamont Equestrian.
By placing an order through our website, you agree to the shipping terms outlined below.
- Where We Deliver
Diamont Equestrian delivers across the United Arab Emirates and ships worldwide from Dubai with DHL Express. - Shipping Methods & Costs
Within the United Arab Emirates:
– Standard delivery: AED 30, free on orders of AED 500 or more
– Express delivery in Dubai, within 2 hours: AED 50
International: DHL Express Worldwide. The shipping cost is calculated live at checkout, based on the destination and the weight and size of your parcel.
Your available shipping options and their prices are always shown at checkout before you pay. - Processing Times
Orders are generally processed Monday through Friday, excluding public holidays and exceptional circumstances.
Please allow approximately 1 to 3 business days for order processing before shipment. - Estimated Delivery Times
Dubai: Typically within 1 business day, or within 2 hours with express delivery
United Arab Emirates: Approximately 1 to 3 business days
GCC Countries: Approximately 2 to 5 business days
Europe: Approximately 3 to 7 business days
Worldwide: Approximately 5 to 14 business days
For international orders, the estimated DHL delivery time for your address is shown at checkout.
Delivery times are estimates only and are not guaranteed. - Courier Services & Tracking
Orders within the UAE are delivered by our own local delivery service. International orders are shipped with DHL Express.
As soon as an international order is dispatched, you receive an email with your DHL tracking number. - Customs, Duties & Import Charges
International orders may be subject to customs duties, import taxes, clearance fees or other local charges imposed by the destination country.
All customs duties, import taxes and additional charges remain the sole responsibility of the customer.
Diamont Equestrian has no control over customs procedures, import regulations or clearance delays. - Customer Responsibility
Customers are solely responsible for providing accurate and complete shipping information at checkout.
Diamont Equestrian is not responsible for failed deliveries, delays, losses or additional costs caused by incorrect, incomplete or outdated address information provided by the customer. - PO Boxes
We do not ship to PO Box addresses. - Delays
While we strive to deliver all orders within estimated timeframes, delays may occur due to customs inspections, courier disruptions, weather conditions, public holidays, operational circumstances or events beyond our reasonable control.
Diamont Equestrian shall not be held liable for courier delays or shipping interruptions once an order has been dispatched. - Lost or Missing Parcels
If a shipment appears lost or missing, Diamont Equestrian may initiate an investigation with the courier company where applicable.
Investigation timelines are determined by the courier provider and may vary depending on destination and shipping method.
Diamont Equestrian does not guarantee immediate refunds or replacements while an active courier investigation is ongoing. - Refused Shipments & Returned Orders
If an order is refused by the customer, returned due to unpaid customs charges or returned because of incorrect shipping information, any additional shipping fees, return costs, customs charges or handling fees may be deducted from any eligible refund.
Additional re-shipping costs remain the responsibility of the customer. - Signature on Delivery
Certain shipments may require a signature upon delivery depending on destination, order value or courier requirements. - Shipping Restrictions
Diamont Equestrian reserves the right to refuse, cancel or limit shipments to certain destinations at any time due to legal, operational, courier or regulatory restrictions. - Contact
For shipping related questions, please contact:
The Diamont Equestrian Trading L.L.C.
info@diamontequestrian.com
+971 56 705 0770
Designed in Dubai. Worn worldwide.
