At Diamont Equestrian, we’re committed to ensuring your shopping experience is as smooth and hassle-free as possible. Below, you’ll find detailed information about our shipping policies, as well as our procedures for returns and exchanges.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
If you have any questions or need further assistance regarding our shipping, returns, or exchanges policies, please don’t hesitate to contact our customer support team.
You can reach us via email at info@diamontequestrian.com or WhatsApp at +971 50 110 3326 during our business hours, Monday to Friday from 9:00am to 5:00pm (excluding UAE holidays).
At Diamont Equestrian, your satisfaction is our priority, and we’re here to help make your shopping experience enjoyable and worry-free.
After placing your order, you will receive a confirmation email confirming that our fulfilment team has successfully received your order. When your order is ready for shipment, you'll receive another email containing your tracking details. Please note that shipping fees are non-refundable in the event of returns.
Yes, we offer worldwide shipping!
While Diamont Equestrian is proudly based in Dubai, our valued customers span the globe.
We're thrilled to witness our styles traveling across the world!
• Indications of washing or wear.
• Product(s) carrying odors of smoke, perfume, deodorant, etc.
• Notably covered in animal or human hair, fuzz, lint, etc.
• Manifestations of wear, such as makeup stains or odors.
• Returned without the original packaging or tags.
• Please note that we do not accept returns for socks or head wear, as a matter of hygiene.
The fees imposed by your country of residence for ordering items from abroad are not included in the item's price or shipping cost. Import duties, taxes, and associated charges are the responsibility of the buyer. It's advisable to consult your country's customs office to ascertain the nature and amount of these additional costs before completing your purchase. Diamont Equestrian holds no liability for any supplementary fees or customs charges imposed by your country when receiving your package.
If you wish to return an item for any reason, please contact our customer support team to arrange the return. Once your return is approved, we will share our return address. All return postage expenses are the responsibility of the customer. Items must be returned in "as new" condition, with all tags and in the original packaging. One the return has been received and checked, customers will then be issued with store credit for the same purchase amount, minus the original shipping costs.
Shipping – Returns – Exchanges – Shop worry free!
Ordered the wrong size?
Exchange Process: If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Once your exchange is approved, we will share our return address. All exchanged postage expenses are the responsibility of the customer.
Return Policy: If you wish to return an item for any reason, please contact our customer support team to arrange the return. Once your return is approved, we will share our return address. All return postage expenses are the responsibility of the customer. Items must be returned in “as new” condition, with all tags and in the original packaging. One the return has been received and checked, customers will then be issued with store credit for the same amount.
Free Worldwide Shipping
Minimum Spend Applies
100% Secure Payments
Choose your Payment Method
Split payments
Available in UAE
Open chat
Diamont Equestrian Help
Hi, Thank you for contacting Diamont Equestrian. Please let us know how we can help, and one of our team will get back to you ASAP. ✨
