Refund Policy

This Refund Policy applies to all purchases made through Diamont Equestrian.

By placing an order through our website, you agree to the terms outlined below.

1. Return Period
   Customers may request a return within 14 days after receiving their order.
2. Return Request Procedure
   All return requests must first be submitted either through the customer account portal or by contacting our team via e-mail.
   Returns sent without prior approval may be refused.
3. Return Shipping Costs
   Customers are responsible for all return shipping costs unless the incorrect item was delivered by Diamont Equestrian.
   Original shipping charges are non-refundable.
4. Return Conditions
   Returned items must be unused, unworn, unwashed and returned in original condition with all tags and packaging intact.
   Items showing signs of use, damage, odors, stains, make-up marks, animal hair, washing or alterations may be refused.
5. Sale Items
   Sale items, discounted items and promotional items are non-refundable and non-returnable.
6. Personalized Products
   Customized, personalized or made-to-order items cannot be returned or refunded.
7. Customs Duties & Taxes
   Import duties, customs charges, taxes, clearance fees and similar charges are non-refundable.
   Any such costs incurred during shipment or return processing may be deducted from the final refund amount where applicable.
8. Damaged or Incorrect Orders
   If an item arrives damaged or if the incorrect product was received, customers must contact Diamont Equestrian within 48 hours of delivery and provide clear supporting photographs.
   In approved cases, Diamont Equestrian will cover reasonable replacement or return shipping costs.
9. Inspection & Return Approval
   All returned items are subject to inspection upon arrival.
   Diamont Equestrian reserves the right to refuse returns, refunds or exchanges if returned products do not meet the conditions outlined in this policy.
10. Refund Processing
    Approved refunds will be processed back to the original payment method used during checkout.
    Please allow approximately 7 to 14 business days after inspection approval for refund processing, depending on payment provider and banking timelines.
11. Non-Refundable Charges
    The following are non-refundable:
    – Original shipping fees
    – Customs duties and import taxes
    – Return shipping costs
    – Handling fees where applicable
12. Liability
    Diamont Equestrian shall not be responsible for delays, losses or damages caused by third party shipping providers, customs authorities or circumstances beyond our reasonable control.
13. Contact
    For refund and return related questions, please contact:
    The Diamont Equestrian Trading L.L.C.
    info@diamontequestrian.com
    +971 56 705 0770
    Designed in Dubai. Worn worldwide.